Powered by Coach Y

Safety & Crisis Resources

Synapse Nursing — Powered by Synapse Learning LLC

Last updated: July 18, 2026

1. What Coach Y is — and is not

Coach Y is an artificial-intelligence program, not a human. It cannot feel human emotions, and it can make mistakes. It is an educational tutor and study-wellness companion for adult nursing students. It is not therapy, not counseling, not a mental-health or medical service, and it is not operated or overseen by a licensed clinician acting in a treatment role. Coach Y never diagnoses, never creates treatment plans, and never replaces your faculty, clinicians, or your own judgment. Synapse Nursing is intended for adults 18 and older; Coach Y is not suitable for children and may not be suitable for some minors.

2. Our crisis-response protocol (published in full)

We publish how this works so students, families, and educators can hold us to it.

• Every Coach Y message is screened, in every mode. A pattern-based crisis screen runs on each message a user sends — tutoring, exam practice, wellness chats, and the no-account demo on our homepage alike. It runs before any subscription, plan, or daily-limit gate: safety resources are never behind a paywall.
• The response is deterministic, not left to the AI. When the screen detects crisis language, fixed, human-written responses take over. First a check-in ("I want to make sure you are okay"); if distress is confirmed — or the language is explicit — Coach Y states plainly that it is not a licensed professional and names real help: call or text 988 (Suicide & Crisis Lifeline) and text HOME to 741741 (Crisis Text Line), alongside trusted people such as campus counseling, friends, family, or faculty.
• Journals are covered too. Private writing spaces (the Mood Journal and the Reflective Journal activity) run the same crisis screen on the student's own device when an entry is saved. When it detects crisis language it shows the same resources, on the spot. The entry itself is not sent, shared, or flagged to anyone by this screening.
• Nursing coursework is respected. Suicide-risk assessment is core NCLEX content. The screen distinguishes a student studying ("a client states 'I want to die' — what is the nurse's best response?") from a student disclosing, so real coursework teaches normally and a real disclosure is never treated as coursework. This is tested in both directions on every release.
• Nothing may suppress a crisis resource. Our codebase forbids any rule that removes, hides, or delays crisis hotline information, and an automated test that reads the deployed code enforces the presence of 988 and 741741 in the crisis response. A release that fails this test does not ship.
• Sexually explicit content is refused, and Coach Y will not produce content encouraging self-harm, suicide, or disordered coping under any framing.

3. Privacy during a crisis moment

Crisis screening is automated. It does not notify faculty, family, your school, or Synapse Learning LLC staff, and it does not create a record of what you wrote: Coach Y conversation content is not stored on our servers, Mood Journal entries stay on your device, and Reflective Journal entries are saved only to your own account (see our Privacy Policy). The door to help is opened to you — walking through it stays in your hands.

4. AI transparency

Coach Y tells you it is an AI: at signup, in our Terms of Use, in its own chat window at the start of a session, and periodically during long sessions. If anything ever makes it seem human — it isn't. It is a computer program that cannot feel human emotions.

5. Questions, concerns, or something we missed

If you believe Coach Y responded poorly to a safety moment, tell us — that report outranks every feature request we have: contact form. We review safety reports first.